Customer Service is often how people first hear about you. But it extends further and travels through the entire continuum of Plan of Care. We are experienced in developing efficient and productive Customer Service solutions and building Teams. Its a win-win idea. Develop processes that anticipate customer service requirements and that make short work out of just about everything medical practice.
Upping the service level is tricky because of all the moving parts. Design & implementation of new processes put demands on good process consultants. ROI analysis provides the decision support. Some solutions may be experimental but well grounded. Some solutions will entail technological investments and cost money. But they all lead to excellent organizational outlooks and ROI.
Be willing to reset. Be willing to enter into a discernment process to self-reflect on the current and proposed Customer Service level, all aspects of it and touchpoints.